Refund policy

We want you to love our CheekyPlush. If you're not happy with your order, you can request a return within 30 days of receiving it.

To be eligible, items must be unused, unwashed and undamaged, in their original condition with all original packaging, and in a resellable state.

Non-returnable items

• Items that have been worn, used, washed or damaged after delivery
• Items returned without their original packaging
• Final sale or clearance items
• Gift cards and add-ons such as the Mystery Gift, 30-Day Warranty and Shipping Guarantee

Order cancellation

Orders can be cancelled within 12 hours of purchase. Once an order is being processed or has shipped, it can no longer be cancelled.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping fees are non-refundable. We recommend using a tracked shipping service for returns.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number, a short description of the issue and photos or videos. We'll review your claim and, if approved, send a replacement or issue a refund.

Refunds

Once your return arrives, we'll inspect it and let you know whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post the refund.

Delivery delays

Delivery estimates are not guaranteed. We can't offer refunds for delays caused by customs, carriers, weather, holidays or other circumstances outside our control.

Refused deliveries

If a delivery is refused, return shipping and handling fees may be deducted from your refund.

Contact

Email us at wisolbusiness1@gmail.com or use our Contact page. We reply within 24–48 business hours.